Who we are and what this policy covers
REnew is owned and operated by XceedIT, Inc. (“XceedIT,” “we,” “us”). This policy describes how information is handled on renewforagents.com and in the REnew CRM and website platform for agents, teams, and brokerages.
For our own website inquiries, account administration, billing, and service operations, XceedIT determines how information is used. When a real estate business uses REnew to manage its clients, leads, transactions, or websites, that business determines the purposes of its customer records, and we provide the platform to process them. Its own privacy notices and instructions also apply. Contact that agent or business about its use of your information; you can also contact us for help identifying the appropriate recipient.
Information we collect
- Requests and communications: your name, email, business, role, and information you choose to provide when requesting access or contacting us. The marketing access form records your consent to a response; it does not automatically create an account, charge you, or subscribe you to promotional email.
- Accounts and workspaces: identity and contact details, profile information and photos, login and session information, workspace membership, roles, settings, and subscription status.
- CRM and transaction records: information a customer enters, imports, receives through a form or configured lead intake, or otherwise provides. This can include contact details, messages, notes, relationship labels, home preferences, property and deal information, follow-ups, appointments, important dates, and uploaded documents or media.
- Website and event activity: inquiry details, home-search or valuation requests, event registration and guest information, and content a customer chooses to publish.
- Billing records: customer and subscription identifiers, plan selections, payment or invoice status, and related billing communications. Payment details entered in Stripe-hosted checkout are collected by Stripe.
- Technical information: web-server and security logs may include IP addresses, request paths, timestamps, browser information, and errors. Optional analytics on participating REnew-hosted websites are described below.
Please provide only information needed for your request or real estate work. Do not send passwords, full payment-card details, or sensitive identity documents in a general website inquiry.
How information is used
We use information to respond to requests; provide and administer accounts and workspaces; store and organize customer records; deliver website, CRM, scheduling, communication, and integration features; process subscriptions; provide support; diagnose problems; and protect the service against abuse and unauthorized access. Customers use their records to follow up with clients and manage their real estate business.
A request for information is separate from promotional email permission. Where a customer enables marketing or event messages, the relevant communication choices, unsubscribe status, and configured delivery rules apply. Public website content is visible to visitors and may be indexed by search engines; private CRM records are not made public merely by using REnew.
Connected services and your authorization
Supported Google and Microsoft connections require the user’s authorization. Depending on the permissions selected, REnew can obtain account identity, display contact-related email, send reviewed or scheduled messages, read calendar events, or create appointments. Connection tokens are stored encrypted on the server. You can disconnect in Integrations; this removes the stored connection. You can also revoke access with the provider. Disconnecting does not recall messages already sent or automatically erase records already saved in REnew or retained by the provider.
Other configured services, such as Eventbrite, an email-delivery provider, IDX Broker, or shared lead intake, exchange information for the features enabled by the customer. Listing access and IDX functionality depend on the provider configuration and required MLS approval. Third-party pages, embedded services, and provider-hosted forms are also subject to their providers’ privacy policies.
Native dotloop account authorization is planned and is not currently a live REnew OAuth connection. If introduced, connecting an individual dotloop account will require that user’s authorization. This policy does not itself authorize access to a dotloop account.
Payments and subscriptions
REnew uses Stripe for supported subscription checkout and billing. Stripe processes payment information and provides REnew with records needed to administer the subscription, such as customer identifiers and payment status. REnew’s checkout flow does not store full payment-card numbers or card security codes in its CRM database. See Stripe’s Privacy Policy for Stripe’s handling of payment and transaction information.
Retention and deletion
Retention depends on the type of record, the service being provided, customer instructions, and applicable legal or operational needs. Workspace records can remain while needed to provide the account or support the customer’s work. Billing records, security logs, backups, and records needed for legal obligations, disputes, or abuse prevention may be retained separately. There is no single deletion period for every type of information.
To request access, correction, export, or deletion, contact the business managing your client record or contact XceedIT below. We may need to verify your identity and authority, coordinate with the workspace administrator, and assess applicable retention obligations. Closing an account or deleting a record does not necessarily immediately remove backup copies or records held independently by a connected provider.
Security and processing locations
REnew uses measures including HTTPS, authenticated sessions, role and workspace access controls, password hashing, and server-side encryption of connected-service credentials. No online service can guarantee that information will never be accessed, lost, or disclosed without authorization. Protect your account credentials and review workspace access and connected-service permissions.
XceedIT operates in the United States. Connected providers may process information in the countries where they and their service providers operate. A provider’s privacy notice explains its processing arrangements; contact us with questions about the service you use.
Your choices and privacy requests
You can update available account or workspace settings, disconnect integrations, change optional analytics choices, and use the unsubscribe or communication-preference controls provided with messages. You can also ask the agent or organization that contacted you to update its records or stop optional communications.
Depending on your location and the applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to or restrict particular processing. Send a request using the contact details below. We assess requests under the law that applies and may request information to verify identity or authority. You may also have the right to contact your local privacy regulator. These requests are handled through the contact channel; this page does not provide an automated account-deletion tool.
Children’s information
REnew is intended for professional real estate and related client services, and is not directed to children under 13. If you believe a child has provided information to us inappropriately, contact us so we can review it with the responsible organization where relevant.
Changes to this policy
We may update this policy to reflect changes in the service or our practices. The last-updated date identifies the current version. We will provide additional notice or obtain consent where required by applicable law.
Contact XceedIT
For REnew privacy questions or requests, email info@xceedit.com with the subject “REnew privacy request.” Include the account or workspace involved and the nature of your request. Please do not include passwords or unnecessary sensitive documents.
XceedIT, Inc.
www.xceedit.com